Cancellations and refunds

Stop a monthly renewal

Open your TITAN account and choose Manage billing to cancel your subscription in Stripe before the next renewal. You can also email harvey@titandnb.com. Ordinary cancellation stops future renewals and leaves paid access until the end of the current paid billing month. No cancellation call is required. Cancelling an individual session does not stop subscription renewal.

Move a session

Cancel or move a session on the booking page at least 24 hours before its start. A confirmed eligible cancellation returns your session allowance for the same billing month. Moving a session keeps the existing booking until the new time is confirmed. Rebooking is subject to availability within the original billing month for monthly allowances. Prepaid session credits have no monthly expiry. For shorter notice or a missed session, contact TITAN for individual review. No automatic late-cancellation fee is imposed by this policy.

Unused sessions normally expire at the end of their billing month. If TITAN cannot provide an agreed session, we will offer a suitable replacement or an appropriate refund for the part not supplied. Your consumer rights are unaffected.

Refunds and account access

Stopping renewal and obtaining a refund are separate actions. Ask Harvey for a refund by email with your account email, relevant payment or session date and the reason. Do not send card details. We will explain the decision and any amount due without restricting your statutory rights.

A full refund or reversed payment may remove the paid-period entitlement and its unused session allowance. A partial refund or disputed payment may need individual review. Contact Harvey if access does not reflect what was agreed; avoid starting a second subscription to fix a billing warning. Refunding a payment does not itself promise cancellation of future renewals, so confirm your subscription status in Manage billing.

Your statutory cancellation rights

For a UK consumer buying mentoring online or by phone, you normally have 14 days from the day after the contract is made to cancel without giving a reason. Email TITAN with a clear statement that you wish to cancel.

If you expressly ask for services to start during that period, and receive the required information, a proportionate charge may apply for services supplied before you cancel. You only lose the service cancellation right after full performance if you expressly requested early performance and acknowledged that consequence. Signing in, booking a discovery call or attending one session does not automatically waive your rights for the whole programme.

A refund due under this right will be made without undue delay and within 14 days of your cancellation notice, using the original payment method unless you agree otherwise, without a refund fee. Your statutory rights take priority over any unused-session or rescheduling rule.

A simple cancellation message

You can use the following wording, but you do not have to use a particular form: ‘To Harvey Gombos trading as TITAN, harvey@titandnb.com: I give notice that I cancel my contract for [service]. Ordered on: [date]. Name: [your name]. Address: [your address]. Date: [today’s date].’ Add a signature only if sending it on paper. A clear email statement is enough.

Problems with the service

If something has not been supplied as agreed, email TITAN with the details so we can put it right. Rights relating to reasonable care and skill, repeat performance and an appropriate price reduction still apply. This policy does not say that all payments are non-refundable.

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